Australian Financial Services Limited
A.B.N. 50 116 900 362
Australian Financial Services Licence No. 297239
PO Box 630, Collins Street West PO Melbourne Victoria 8007
Level 19, 31 Queen Street Melbourne Victoria 3000
Telephone: 03 8320 1500
Facsimile: 03 8320 1599
E-mail: queries@afs.au.com
Head Office State Contacts
Peter Daly
MD & Group CEO 0408 393 299 or peter.daly@afs.au.com
Mark Ryan
Head of National Development 0423 580 578 or mark.ryan@afs.au.com
TBA VIC Regional Manager or mark.ryan@afs.au.com
Meaghan Unsworth
Head of Strategic Development 0423 040 126 or meaghan.unsworth@afs.au.com
Richard Liverpool
NSW/ACT Regional Manager 0421 006 598 or richard.liverpool@afs.au.com
Adam Kingston
QLD Regional Manager 0402 609 911 or adam.kingston@afs.au.com
Ken Blayney
WA/SA Regional Manager 0421 508 844 or ken.blayney@afs.au.com
Tony Grant
CFO 0434 420 356 or tony.grant@afs.au.com
Michael Butler
Head of Compliance 0431 774 688 or michael.butler@afs.au.com
Kathy Koutsouras
Administration Manager 0401 100 165 or kathy.koutsouras@afs.au.com
Client Complaints
If you have any complaint about the advice provided to you, you should take the following steps.
Contact your adviser and give them an opportunity to resolve the complaint.
If your complaint is not satisfactorily resolved within seven days, contact the Professional Standards Manager of Australian Financial Services Limited in writing at:
PO Box 630 Collins Street West
Melbourne Vic 8007
AFS will try to resolve your complaint quickly and fairly.
If you are still dissatisfied with the outcome, then you should direct your complaint to the Credit Ombudsman Service Limited at:
Case Management Team
C-/Credit Ombudsman Service
PO Box A252
Sydney South NSW 1235
Their freecall number is 1800 138 422 and their web address is www.cosl.com.au The Australian Securities and Investments Commission (ASIC) also has a freecall infoline on 1300 300 630 which you may use to make a complaint and obtain information about your rights